Frequently Asked Questions
MAKING OUR PRE-BOOKING
HOW TO RESERVE OUR PRIVATE TAXI?
You just have to fill in the Booking Form. It´s free, quick and easy. We recommend booking in advance in order to avoid availability problems.
The service contracted is private and exclusively for you and your companions, never shared.
If you have any questions, you can write to us on our contact form, to our email, or via WhatsApp Telegram or Signal and we will answer you as soon as possible. Please, note that we have not call center.
We only accept bookings for the current year (2024).
WHEN TO BOOK OUR TAXI BACK?
You have 2 simple options:
- Tick the appropiate box when making the booking.
- When reaching your destination, agree with the driver the pick up time (three hours before the flight departure is advisable). We will need your flight number and date of departure (In this latter option, we can not guarantee availability).
WHEN WILL YOU RECEIVE OUR CONFIRMATION OF YOUR PRE-BOOKING?
In 12 hours máximum you will receive the confirmation of your booking. You need to confirm receipt of our email to formalize the hiring of service. Also, one day before your flight to Majorca you will be sent an email with some brief instructions.
If you can´t find the confirmation of your booking in your inbox, it might be because your server has wrongly placed it in the SPAM folder.
WHAT ARE OUR FARES?
We offer you the cheapest Fares with the same price, both day and night, weekends and holidays, without extra supplements or surprises. Please note that fares are per vehicle, not per passenger.
Check our price list. Can not find your destination, you can consult us by info@ourtaxi4you.com and we will reply within 12 hours.
HOW MANY PASSENGERS CAN RIDE IN OUR TAXI?
Our Taxi has a maximum capacity for four passengers plus the driver.
DO CHILDREN COUNT AS PASSENGERS?
YES, they do. Babies as well as children count as passengers and occupy a seat each one of them. According to the rules, adults are not allowed to carry babies or children on their laps.
For this we have child chairs homologated according size and weight, at no extra charge. You just have to choose a choice on the booking form.
WHAT LUGGAGE CAN YOU TAKE IN OUR TAXI?
The vehicle has a trunk capacity of about 580 liters. Even so, we need to know the exact load in advance in order to avoid setbacks.
You just have to inform us when booking about the number of suitcases, if there are going to be any special suitcase, such as a wheeled chair, a pet carrier, golf clubs, etc. This kind of luggage has no extra cost.
At present we do not transport bicycle boxes.
YOUR FLIGHT HAS JUST LANDED
WHERE IS THE MEETING POINT AT THE PALMA AIRPORT (PMI)?
This is the map of the meeting point in Palma airport, where we will be waiting you as soon as you have collected your luggage, with a sign with your name on it. The meeting point is located inside the terminal, on the arrivals floor (level 0), exiting through Gate C. You can see real updated images.
WHAT HAPPENS IF YOU CAN NOT FIND OUR DRIVER OR THE MEETING POINT?
Contact us at +34 633 951 238 and we will help.
WHAT HAPPENS IF YOUR FLIGHT IS DELAYED?
Don't worry as we have updated real time information of all flights operating in the Palma Airport. We will be waiting for you at the meeting point. Besides, the fares won't change.
WHAT HAPPENS IF THE AIR COMPANY HAS LOST YOUR LUGGAGE?
Are sorry this inconvenience. Contact us and let us know. You won't be charged any extra money either for the waiting or for the journey.
WHAT HAPPENS IF YOUR FLIGHT IS CANCELLED OR DO YOU WANT TO CANCEL YOUR BOOKING?
Are sorry this inconvenience. Contact us as soon as possible either to inform us of your new flight number and new date or to cancel the booking. All at no cost to you.
TOWARDS MY DESTINATION
WHAT METHODS OF PAYMENT ARE ACCEPTED?
We accept cash (€) and debit or credit card. Payment will be made at the end of each journey. You mustn't advance anything when booking.
WHAT EQUIPMENT DOES OUR TAXI HAVE?
Our vehicle has an official licence granted by the City Hall of Palma and permission interurban. Our car is new since 2024 with hybrid technology, respectful with the environment, modern, has full insurance, and it is equipped with dual zone climate control, USB charger, GPS, taximeter, POS, automatic windows, comfortable interior space and darkened rear windows. It's not allowed to eat, drink or smoke inside car.
COVID-19 MEASURES
WHAT SAFETY, CLEANING AND HYGIENE MEASURES HAVE WE ADOPTED?
We carry out exhaustive cleaning and disinfection protocols for our vehicle to guarantee the safety and tranquility of our clients and drivers, always following the recommendations of the health authorities.
In addition to the usual cleaning of the interior and exterior of the vehicle, we also disinfect, sanitize and ventilate the interior of the passenger compartment before and after each transfer, with special emphasis on the areas that are handled most frequently (belts, handles, seats, etc. ). Likewise, we have hand gel with hydroalcoholic solution and hydroalcoholic wipes for both the driver and the client. For greater safety, we have a screen to reduce the circulation of aerosols. At this moment it is optional to wear face masks throughout the journey. We recommend our clients to pay by contactless card to avoid contact.
Ourtaxi4you's benefits
- Fixed prices and low cost
- Promotional discounts
- Payment by cash or card
- Private and exclusive service
- Quick and free booking
- No advance payment
- Booking confirmation
- Baby seats 0-36 kgs.
- No hidden charges
- No waitings or unwanted surprises
- Personalized services
- Without intermediaries
- Comprehensive insurance
- We speak spanish and english
- Official and professional taxi
- 2024 new hybrid vehicle
- Covid19 Protection and disinfection
Destinations TOP 20
Our most demanded destinations from or to Palma Airport:
- Cala Bona
- Cala D'Or
- Calas de Mallorca
- Cala Mesquida
- Cala Millor
- Cala Rajada
- Cala Sant Vicenç
- Can Picafort
- Canyamel
- Colònia de Sant Jordi
- Costa de los Pinos
- Formentor
- Playa de Muro
- Porto Cristo
- Porto Petro
- Puerto Alcúdia
- Puerto Andratx
- Puerto Pollença
- Sa Coma
- S'illot
Consult these and other destinations in our fares.